Job Description
Are you looking to start a rewarding career in the hospitality industry? Grand Luxe Hospitality Group is currently seeking enthusiastic and service-oriented individuals to join our team as Entry Level Hotel Receptionists. We offer a comprehensive training program for those with no prior experience, ensuring you have the tools to succeed in a fast-paced, premium environment.
Located in the heart of Chicago, our hotel is known for its stunning architecture, impeccable service, and vibrant atmosphere. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for an unforgettable stay. We are looking for candidates who are eager to learn, possess a positive attitude, and are ready to represent our brand with pride.
Why Join Us?
- Zero Experience Required: We provide full training and mentorship.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Benefits Package: Health, dental, and vision insurance available.
- Growth Opportunities: Clear career pathways to Management and Specialized Roles.
Don't let a lack of experience hold you back. If you have a passion for helping others and a willingness to work hard, we want to hear from you.
Responsibilities
- Greet guests warmly upon arrival, assist with check-in and check-out processes efficiently and accurately.
- Answer phone calls and emails promptly, responding to guest inquiries regarding reservations, local attractions, and hotel amenities.
- Process payments and handle cash transactions with strict adherence to company security policies.
- Maintain the cleanliness and professional appearance of the front desk area, lobby, and public spaces.
- Resolve guest complaints and concerns with patience and empathy, escalating complex issues to the manager when necessary.
- Assist in coordinating housekeeping requests and maintaining accurate guest profiles in the property management system.
Qualifications
- High school diploma or GED is preferred, but a strong willingness to learn is more important.
- Must be at least 18 years of age.
- Excellent communication skills, both verbal and written.
- Proficiency with computers and basic office software is a plus.
- Ability to stand for extended periods and lift up to 20 lbs.
- Must have a valid driver's license and reliable transportation.
- Strong problem-solving skills and a customer-first mindset.