Job Description
Join our award-winning luxury hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service in the vibrant heart of Manhattan. As the first point of contact, you'll create memorable moments for international travelers and business professionals alike. Enjoy comprehensive benefits, career advancement opportunities, and a dynamic work environment in one of the world's most exciting cities.
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations, billing inquiries, and room assignments with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, concierge, and security teams
- Process payments and maintain accurate financial records
- Utilize PMS software to manage daily operations
- Execute upselling strategies for premium rooms and amenities
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid work authorization in the United States
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of NYC attractions and transportation