Job Description
Join our dynamic team at Grand Hospitality Denver as a Front Desk Agent and be the welcoming face of our luxury hotel! We offer competitive weekly pay, comprehensive benefits, and a vibrant work environment where your hospitality skills shine. This role is perfect for energetic professionals who thrive in customer-facing positions and want to grow their career in the heart of Denver's thriving tourism scene.
As a key member of our hotel staff, you'll handle guest check-ins/out, manage reservations, and ensure exceptional service experiences. We provide paid training, flexible scheduling, and opportunities for advancement within our portfolio. Apply today to start your journey with us!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management software
- Handle guest inquiries, resolve complaints, and provide local recommendations
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Process mail/packages and maintain organized front desk operations
- Upsell hotel amenities and services to enhance guest experiences
- Follow security procedures and maintain confidentiality of guest information
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hotel or customer service experience preferred
- Proficiency with reservation systems (e.g., Opera, Sabre)
- Strong communication and problem-solving skills
- Ability to work flexible hours including nights, weekends, and holidays
- Basic mathematical skills for handling cash transactions
- Valid work authorization in the United States
- Positive attitude with exceptional customer service mindset