Job Description
Start your hospitality career at Grand Plaza Hotel – Kansas City’s premier destination for luxury stays and unforgettable experiences! We’re seeking passionate, energetic individuals to join our award-winning team as Guest Services Associates. No experience required – we provide comprehensive training to help you thrive in a dynamic environment where every interaction matters. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of Missouri’s most vibrant cities.
Responsibilities
- Warmly welcome and assist guests with check-in/check-out processes
- Manage reservations and provide accurate information about hotel amenities
- Handle guest inquiries via phone, email, and in-person with exceptional service
- Process payments and maintain accurate transaction records
- Collaborate with housekeeping and maintenance teams to resolve guest requests
- Uphold brand standards through cleanliness and professional appearance
- Participate in cross-departmental training sessions
Qualifications
- No prior experience required – we train all new associates
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer literacy and comfort with digital systems
- Professional demeanor and positive attitude
- Availability to work evenings, weekends, and holidays
- Must be authorized to work in the United States