Job Description
Join our dynamic hospitality team at Grand City Hotels in vibrant Portland, Oregon! We're seeking passionate Entry-Level Hotel Shift Team Members to deliver exceptional guest experiences while growing your career in the heart of the Pacific Northwest. This role offers flexible scheduling, comprehensive training, and opportunities for advancement within our growing portfolio of premium properties.
As a cornerstone of our guest experience, you'll work collaboratively across departments to ensure seamless operations. Our competitive compensation package includes health benefits, employee discounts, and a supportive environment where your contributions are valued. Whether you're starting your career or transitioning into hospitality, this is your gateway to a rewarding future in one of America's most livable cities.
Responsibilities
- Deliver exceptional guest service during check-in/out, room service, and concierge operations
- Execute shift-specific duties across front desk, housekeeping, and maintenance teams
- Handle guest inquiries, resolve issues promptly, and coordinate with department heads
- Maintain cleanliness and safety standards in public areas, guest rooms, and back-of-house spaces
- Process payments, manage cash floats, and reconcile daily transactions accurately
- Operate hotel management systems (Opera/PMS) and communication tools efficiently
- Participate in daily briefings and contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (GED) required
- Basic computer literacy and willingness to learn hotel management systems
- Flexible availability to work mornings, evenings, weekends, and holidays
- Strong communication skills with ability to multitask in fast-paced environments
- Attention to detail and commitment to maintaining high service standards
- Team-oriented mindset with ability to collaborate across departments
- Previous hospitality experience preferred but not required - we provide comprehensive training