Job Description
Join our award-winning team at Grand Hospitality Group, where we transform guest experiences into unforgettable memories. We're seeking passionate individuals to launch their careers in luxury hospitality at our flagship property in downtown San Francisco. Enjoy competitive pay, comprehensive benefits, and clear pathways to advancement within our global network of premium hotels. Perfect for recent graduates or career changers eager to excel in the vibrant hospitality industry.
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out processes efficiently while maintaining accuracy
- Coordinate with housekeeping and maintenance teams for seamless room turnover
- Resolve guest inquiries and concerns with professionalism and empathy
- Uphold brand standards for cleanliness and safety protocols
- Support F&B operations during peak dining hours
- Participate in daily briefings and training sessions
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer literacy (MS Office, property management systems)
- Valid California food handler's card (or willingness to obtain)
- Physical stamina for standing/walking during shifts
- Positive attitude and team player mentality