Job Description
Join our award-winning team at Boston Hospitality Group as a Hotel Front Desk Agent with daily pay! We’re seeking charismatic professionals to deliver exceptional guest experiences at our downtown Boston property. Enjoy competitive hourly rates, flexible scheduling, and immediate payment for your work. Be the first point of contact for discerning travelers while growing your hospitality career in one of America’s most vibrant cities.
Responsibilities
- Efficiently check-in/check-out guests using PMS systems
- Manage reservations, room assignments, and guest requests
- Process payments and maintain accurate financial records
- Resolve guest inquiries with exceptional problem-solving skills
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution abilities
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational skills
- Valid Massachusetts hospitality certification preferred