Job Description
Launch your hospitality career at Grand Plaza Hotel in vibrant Indianapolis! We're seeking passionate entry-level team members to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive training, and growth opportunities in a luxury environment. Perfect for career starters seeking hands-on hotel operations experience in Indiana's bustling capital city.
Responsibilities
- Deliver exceptional guest service at check-in/check-out and throughout the guest journey
- Manage reservations and provide local area recommendations to guests
- Maintain pristine room cleanliness and public area standards
- Coordinate with housekeeping and maintenance teams for swift issue resolution
- Assist with luggage handling and VIP guest arrangements
- Uphold brand standards and safety protocols consistently
- Process payments and maintain accurate transaction records
Qualifications
- High school diploma or equivalent required
- Customer service experience preferred but not mandatory
- Excellent communication and interpersonal skills
- Ability to stand/walk for extended periods and lift 25 lbs
- Flexibility to work nights, weekends, and holidays
- Basic computer proficiency with reservation systems
- Positive attitude and team-oriented mindset
- Valid Indiana hospitality certification (if applicable)