Job Description
Join our award-winning team at Coastal Hospitality Group as a Front Desk Agent! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our premier Jacksonville location. This entry-level position offers competitive pay, flexible shift schedules, and rapid career growth within our hospitality network. Perfect for detail-oriented people who thrive in dynamic environments!
Responsibilities
- Manage guest check-in/check-out processes efficiently using property management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, manage cash handling procedures, and maintain accurate records
- Coordinate with housekeeping, maintenance, and valet services for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized lobby environment at all times
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Basic proficiency with hotel management software (training provided)
- Ability to work flexible shifts including nights, weekends, and holidays
- Professional appearance and positive demeanor
- Ability to multitask in fast-paced environments
- Valid driver's license (if required for valet duties)