Job Description
Join our award-winning team at Grand City Hotels as a Front Desk Agent! We're urgently hiring energetic professionals to deliver exceptional guest experiences in the heart of Atlanta. This full-time position offers competitive pay, comprehensive benefits, and opportunities for career growth. If you thrive in fast-paced environments and possess outstanding communication skills, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Market hotel amenities and local attractions to guests
- Adhere to safety protocols during all shifts
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Strong problem-solving and conflict resolution abilities
- Flexible availability for day/night/weekend shifts
- Excellent communication and multitasking skills
- Ability to stand for extended periods
- High school diploma or equivalent required