Job Description
Join the vibrant hospitality scene in Washington DC at Grand Capital Hotel! We're seeking passionate individuals to kickstart their careers in our dynamic team. As an entry-level hotel staff member, you'll be the face of our luxury property, delivering exceptional service to international guests while building foundational skills in the hospitality industry. Enjoy competitive pay, comprehensive training, and growth opportunities in the nation's capital.
Responsibilities
- Deliver exceptional guest service at the front desk, including check-in/check-out processes and room reservations
- Assist with guest inquiries, requests, and issue resolution with a positive attitude
- Collaborate with housekeeping, maintenance, and F&B teams to ensure seamless operations
- Maintain cleanliness and organization of public areas and front desk environment
- Process payments accurately and maintain confidential guest information
- Participate in daily briefings and uphold brand standards consistently
Qualifications
- High school diploma or equivalent required; hospitality coursework preferred
- Previous customer service experience in any industry is a plus
- Strong communication and interpersonal skills with professional demeanor
- Ability to multitask in a fast-paced environment with attention to detail
- Flexibility to work evenings, weekends, and holidays as required
- Basic computer proficiency and familiarity with reservation systems
- Valid work authorization in the United States