Job Description
Join our award-winning team as a Front Desk Agent at Grand Horizon Hotels, where luxury meets Southern hospitality. We're seeking a dynamic professional to deliver exceptional guest experiences at our flagship Orlando location. As the first point of contact, you'll embody our brand's commitment to excellence while managing check-in/out processes, resolving guest inquiries, and coordinating with housekeeping and maintenance teams. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of Florida's most vibrant tourism destinations.
Responsibilities
- Deliver personalized guest services during check-in/check-out procedures using PMS systems
- Manage room assignments, key distribution, and billing inquiries with precision
- Resolve guest complaints and special requests through proactive problem-solving
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Process payments, manage cash drawers, and generate daily reports
- Maintain accurate guest records and reservation systems
- Execute upselling strategies for room upgrades and hotel amenities
- Uphold brand standards through meticulous attention to detail and professionalism
Qualifications
- Minimum 2 years hospitality front desk experience with luxury hotel background
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication skills with multilingual capabilities preferred
- Strong problem-solving abilities with conflict resolution expertise
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Florida driver's license and reliable transportation
- High school diploma; hospitality certification or college degree preferred
- Advanced knowledge of Orlando tourism attractions and transportation