Job Description
Join our award-winning team at Grand Hospitality Group as an Entry-Level Front Desk Agent! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our premier Virginia location. No prior hotel experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing hotel network.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Address guest inquiries and resolve issues with professionalism and empathy
- Process payments and manage billing transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform daily audits of front desk operations and documentation
- Uphold brand standards through attentive service and attention to detail
- Collaborate with cross-departmental teams during peak periods
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic proficiency with hotel management software (training provided)
- Customer service experience preferred but not required
- Valid driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 lbs
- Positive attitude and commitment to teamwork