Job Description
Join our award-winning team at Grand Plaza Hotels as an Entry-Level Hotel Associate! We're seeking passionate individuals to deliver exceptional guest experiences in the heart of New York City. This role offers comprehensive training, career advancement opportunities, and a dynamic work environment in the heart of Manhattan. If you thrive in fast-paced settings and love creating memorable moments for guests, apply today!
Responsibilities
- Deliver exceptional guest service at the front desk, including check-in/check-out processes
- Assist with guest inquiries, requests, and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams for room readiness and facility maintenance
- Process reservations and manage room availability using hotel management systems
- Uphold cleanliness and safety standards in all public areas
- Collaborate with cross-functional teams to ensure seamless operations
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn hotel software
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and commitment to teamwork