Job Description
Launch your hospitality career at Austin's premier luxury destination! Grand Oaks Hospitality seeks enthusiastic Front Desk Agents to deliver exceptional guest experiences in the heart of Texas' vibrant capital. Join our award-winning team where passion meets professionalism, and become the welcoming face of our iconic property.
This entry-level position offers comprehensive training, career advancement opportunities, and a dynamic work environment in one of America's most exciting cities. Perfect for recent graduates or career changers ready to thrive in the hospitality industry.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and coordinate with housekeeping/bell services
- Process payments and maintain accurate financial transaction records
- Utilize hotel property management systems (PMS) efficiently
- Collaborate with concierge team to enhance guest satisfaction
- Uphold strict brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred (not mandatory)
- Strong communication and interpersonal skills
- Proficiency with basic computer systems
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Flexible availability including weekends/holidays
- Texas hospitality certification a plus