Job Description
Welcome to Grand Horizon Hotels & Resorts, a beacon of luxury and hospitality in the heart of Chicago. We are currently seeking dynamic and enthusiastic individuals to join our growing team as Entry Level Hotel Staff.
Whether you are looking to start your career in the hospitality industry or bring your passion for service to a new home, we offer comprehensive training and a pathway to rapid career advancement. Our Chicago location is bustling, and we need reliable, positive, and hardworking individuals to ensure our guests experience the Grand Horizon standard.
Why Join Us?
- Competitive hourly wages and performance bonuses.
- Comprehensive benefits package for full-time employees.
- On-the-job training and mentorship programs.
- Employee discounts on hotel stays and dining.
Ready to make an impact? Apply today and become a part of our legacy.
Responsibilities
- Guest Relations: Greet and welcome guests upon arrival, ensuring a warm and professional demeanor while managing check-in and check-out processes efficiently.
- Front Desk Operations: Handle incoming calls, manage reservations, and respond to guest inquiries with accuracy and speed.
- Lobby Maintenance: Maintain the cleanliness and aesthetic appeal of the lobby, common areas, and public spaces to uphold our luxury standards.
- Concierge Support: Assist guests with local recommendations, transportation arrangements, and special requests to enhance their stay experience.
- Administrative Tasks: Process payments, verify identification, and ensure all necessary paperwork is completed accurately.
- Team Collaboration: Work closely with housekeeping, maintenance, and culinary teams to resolve guest issues and coordinate seamless service.
Qualifications
- Education: High school diploma or GED is required; hospitality or customer service experience is a plus but not mandatory for entry-level positions.
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A positive, friendly, and service-oriented mindset is essential.
- Availability: Must be flexible to work varying shifts, including weekends, holidays, and evenings.
- Physical Stamina: Ability to stand for extended periods, lift light objects, and move around the property comfortably.
- Technology: Basic computer literacy and ability to learn property management systems quickly.