Job Description
Join our award-winning hospitality team at Sunset Plaza Hotel, where every guest experience matters. We're seeking passionate Part-Time Guest Services Agents to create memorable stays for visitors exploring El Paso's vibrant culture and scenic landscapes. Enjoy flexible scheduling, competitive pay, and opportunities for advancement in one of Texas's most dynamic tourism destinations.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage room reservations and inquiries via phone, email, and in-person channels
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly using problem-solving protocols
- Utilize hotel management systems (Opera/PMS) for inventory and reporting
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service experience in hotel or tourism industry
- Proficiency in multilingual communication (English/Spanish required)
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong organizational skills with attention to detail
- Basic knowledge of El Paso attractions and local transportation
- Valid Texas driver's license for valet duties (if applicable)
- Ability to stand for extended periods and lift up to 25 lbs