Job Description
Launch your hospitality career at Grand Hotel Oakland! We're seeking enthusiastic individuals with no experience required for our entry-level team member positions. Join our award-winning team in the heart of Oakland's vibrant downtown district. Enjoy competitive pay, comprehensive training, and opportunities for growth within our luxury hotel environment. Perfect for students, career changers, or anyone passionate about delivering exceptional guest experiences.
Responsibilities
- Deliver outstanding customer service to hotel guests at check-in, check-out, and throughout their stay
- Assist with front desk operations including reservations, inquiries, and payment processing
- Support housekeeping and maintenance teams to ensure guest rooms and public areas are pristine
- Coordinate with concierge and dining staff to create seamless guest experiences
- Handle guest requests and resolve inquiries promptly and professionally
- Maintain accurate records of guest interactions and transactions
- Adhere to all safety, hygiene, and brand standards
Qualifications
- No prior experience required – we provide comprehensive paid training
- High school diploma or equivalent (GED) preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to work flexible shifts including evenings, weekends, and holidays
- Basic computer literacy and willingness to learn new systems
- Positive attitude and passion for service excellence
- Must be authorized to work in the United States