Job Description
Join our award-winning team at Grand Peaks Hospitality as a Front Desk Agent for our prestigious downtown Colorado Springs location. We're seeking a dedicated night shift professional to deliver exceptional guest experiences during our peak evening hours. This role is perfect for detail-oriented individuals who thrive in a fast-paced environment and embody our commitment to excellence.
What We Offer: Competitive pay, comprehensive benefits package, employee discounts, and opportunities for career advancement within our growing hospitality group.
Responsibilities
- Manage check-in/check-out processes efficiently using property management systems
- Handle guest inquiries with professionalism and resolve service issues promptly
- Monitor security systems and ensure hotel safety protocols during night shift
- Process payments and manage cash drawer with 100% accuracy
- Coordinate with housekeeping and maintenance teams for guest requests
- Prepare nightly reports and maintain guest records
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, FOSSE)
- Strong problem-solving and conflict resolution skills
- Flexible availability to work nights, weekends, and holidays
- Ability to multitask in high-pressure situations
- Valid Colorado driver's license and clean driving record
- Basic knowledge of Colorado Springs attractions
- First Aid/CPR certification preferred