Job Description
Join our award-winning luxury hotel in the heart of downtown Milwaukee! We're seeking a dedicated Front Desk Agent to deliver exceptional guest experiences while managing all front desk operations. This role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays for our international clientele. Enjoy competitive benefits including health insurance, paid time off, and career growth opportunities within our renowned hotel chain.
Responsibilities
- Check guests in/out efficiently using Opera property management system
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain accurate records of guest preferences and special requests
- Assist with concierge services and local area recommendations
Qualifications
- 2+ years of hotel front desk experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Wisconsin driver's license and clean driving record
- High school diploma or equivalent; hospitality degree preferred
- Fluency in English; Spanish proficiency highly valued