Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Tampa Hotel! We're seeking energetic professionals to deliver exceptional guest experiences while enjoying the flexibility of daily pay. This role is perfect for individuals who thrive in fast-paced environments and value timely compensation.
As a cornerstone of our guest services, you'll be the first point of contact for visitors, ensuring seamless check-in/check-out processes and creating memorable interactions. We offer competitive daily pay, comprehensive training, and a supportive team environment where your contributions are recognized immediately.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and accuracy
- Handle reservation inquiries, modifications, and room assignments
- Process payments and maintain accurate financial records
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management systems (e.g., Opera) for operations
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- Previous hospitality/customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency in basic computer systems and reservation software
- Ability to multitask in high-pressure situations
- Flexible schedule availability (including nights/weekends)
- Valid Florida driver's license (if required for errands)
- Positive attitude with problem-solving aptitude