Job Description
Join our award-winning team at Grand Plaza Hotel, a premier luxury destination in the heart of Los Angeles. We're seeking passionate individuals to kickstart their hospitality careers as Front Desk Agents. This entry-level role offers unparalleled training, career advancement opportunities, and the chance to work in one of the city's most iconic settings. If you thrive in fast-paced environments and excel at creating memorable guest experiences, apply today to become part of our world-class hospitality family.
Responsibilities
- Check in/out guests efficiently while maintaining exceptional service standards
- Manage reservations and room assignments using Opera PMS system
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Prepare daily reports and maintain front desk operations
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Proficiency in hotel management systems (training provided)
- Strong communication and interpersonal skills
- Ability to multitask in a dynamic environment
- Basic knowledge of Los Angeles area attractions
- Flexible availability including weekends and holidays
- Positive attitude with a commitment to excellence