Job Description
Join our award-winning team at Grand Plaza Hotel in vibrant Los Angeles! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences. This full-time role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive compensation, benefits, and opportunities for career growth in one of LA's premier destinations.
Responsibilities
- Manage guest check-in/check-out procedures efficiently using PMS systems
- Handle guest inquiries, requests, and complaints with professionalism
- Process reservations and room assignments using hotel software
- Coordinate with housekeeping and maintenance departments for guest needs
- Process payments and maintain accurate financial records
- Uphold brand standards through personalized service excellence
Qualifications
- 1+ years of front desk or hospitality experience preferred
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license and reliable transportation
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Los Angeles attractions and services