Job Description
Join our award-winning team at Grand Hotel Chicago and kickstart your hospitality career! We're seeking energetic Front Desk Agents to be the first point of contact for our guests. No experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a luxurious downtown setting.
Responsibilities
- Deliver exceptional guest service via phone, email, and in-person interactions
- Manage check-in/check-out processes efficiently using hotel software
- Handle guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Customer service mindset with problem-solving ability
- Basic computer literacy (MS Office, reservation systems)
- Ability to multitask in a fast-paced environment
- Positive attitude and team player mentality
- No prior experience required – training provided