Job Description
Join our award-winning hospitality team at Sunset Ridge Hotel & Resort! We're urgently seeking dynamic Front Desk Agents to create unforgettable guest experiences in El Paso's premier destination. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with professionalism. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a vibrant desert oasis.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and local attractions to enhance guest experience
- Maintain cleanliness and organization of the front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of El Paso attractions and transportation options
- High school diploma or equivalent required
- Fluency in English and Spanish (bilingual candidates strongly preferred)
- Valid Texas driver's license with clean record