Job Description
Join our award-winning team as a Front Desk Agent at Grand Hotel Philadelphia! No experience is required – we provide comprehensive training to launch your hospitality career. You'll be the first point of contact for our guests, delivering exceptional service in a luxury environment. Enjoy competitive pay, growth opportunities, and a vibrant downtown location. Perfect for motivated individuals ready to start their journey in hotel operations!
Responsibilities
- Efficiently check in/out guests while maintaining accuracy in reservation systems
- Manage guest inquiries, requests, and resolve concerns with professionalism
- Process payments, handle cash transactions, and manage billing discrepancies
- Coordinate with housekeeping, maintenance, and valet teams to ensure seamless guest experiences
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk and lobby area
- Follow security protocols and safeguard guest confidentiality
Qualifications
- High school diploma or equivalent (no experience necessary)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a customer-first mindset
- Basic computer proficiency with willingness to learn proprietary systems
- Ability to work flexible shifts including nights, weekends, and holidays
- Professional appearance and positive attitude
- Team player with collaborative mindset