Job Description
Join our award-winning luxury hotel in the heart of Los Angeles as a Front Desk Agent! We're seeking a charismatic hospitality professional to create unforgettable guest experiences. Enjoy competitive benefits, career growth opportunities, and work in a dynamic environment where every day brings new challenges and rewards. If you thrive in fast-paced settings and possess exceptional people skills, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out services using Opera PMS
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area
Qualifications
- 2+ years hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Valid California driver's license preferred
- Multilingual abilities (Spanish/Chinese) highly valued