Job Description
Join our award-winning team at Pacific Hospitality Group as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic individuals to manage our luxury waterfront property's front operations with exceptional service. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in San Diego's vibrant hospitality scene. If you thrive in fast-paced environments and prioritize guest satisfaction, this is your perfect match!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room assignments and inventory with precision
- Process payments and handle cash/credit transactions securely
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain accurate shift reports and documentation
Qualifications
- 1+ years hospitality/customer service experience
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling aptitude
- Professional appearance and demeanor
- Valid California driver's license (if required for errands)