Job Description
Join our award-winning team at Grand Hotel Minneapolis as a Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. No prior experience is required – we provide comprehensive training to help you succeed. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown location. If you're passionate about hospitality and ready to launch your career, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Assist with luggage handling and valet services
Qualifications
- High school diploma or equivalent (required)
- Customer service experience preferred but not required
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts including evenings/weekends
- Professional appearance and positive attitude
- Problem-solving abilities and attention to detail