Job Description
Are you looking for a rewarding career in the hospitality industry? Grand Hotel Group is seeking enthusiastic individuals to join our team as Entry Level Front Desk Agents in the heart of Dallas, Texas.
We are currently offering a unique opportunity for those with no prior experience to launch their careers in a dynamic, guest-focused environment. If you possess a warm personality and a passion for service, we want to hear from you!
Why Choose Us?
- Competitive pay: $15.00 - $18.00 per hour
- Flexible scheduling including weekends
- Opportunities for advancement and management training
- Discounted stays and dining
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out processes efficiently.
- Handle guest inquiries, complaints, and requests with a positive and problem-solving attitude.
- Manage phone calls and emails professionally, directing messages to the appropriate departments.
- Maintain a clean and organized front desk and lobby area to ensure a welcoming atmosphere.
- Process payments and handle financial transactions accurately using the hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Assist with special events and hotel promotions to enhance the guest experience.
Qualifications
- No prior experience required; we provide comprehensive on-the-job training.
- Must be at least 18 years of age.
- Strong interpersonal and communication skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficiency with computers and basic data entry.
- Professional appearance and demeanor.
- Availability to work weekends, holidays, and evenings.