Job Description
Launch your hospitality career with Sunrise Hospitality Group! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences at our premium Albuquerque location. This entry-level role offers rapid career growth, competitive compensation, and comprehensive training. Join our award-winning team where your smile and dedication create memorable stays for travelers worldwide.
Responsibilities
- Seamlessly manage guest check-in/check-out processes with PMS software
- Handle reservation inquiries and optimize room allocations
- Resolve guest concerns with empathy and urgency
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium services
- Uphold brand standards in all guest interactions
Qualifications
- High school diploma or equivalent required
- Basic computer literacy with POS/PMS familiarity
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Flexible availability including weekends/holidays
- Positive attitude with service-oriented mindset
- Previous hospitality experience preferred but not required