Job Description
Join our award-winning team at the heart of Cleveland's vibrant hospitality scene! Grand Plaza Hotel Cleveland is seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our luxury downtown property. As the first point of contact, you'll create memorable stays while showcasing Cleveland's renowned attractions like the Rock & Roll Hall of Fame and West Side Market. We offer competitive benefits, career growth opportunities, and a supportive team environment.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and local attractions
- Maintain a clean and organized front desk area
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and organizational abilities
- Basic knowledge of Cleveland tourism and attractions
- High school diploma or equivalent required
- Valid Ohio driver's license preferred