Job Description
Join our award-winning team at Grand Hotel Indianapolis as a Front Desk Agent! We're seeking enthusiastic individuals to be the first point of contact for our guests. No prior experience is required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in the heart of downtown Indianapolis. Apply today and start your hospitality journey!
Responsibilities
- Provide exceptional customer service to guests during check-in, check-out, and throughout their stay
- Manage reservations, process payments, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Answer inquiries about local attractions, dining, and transportation options
- Handle guest complaints professionally and resolve issues promptly
- Maintain a clean and organized front desk area
- Assist with basic administrative tasks as needed
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Proficient with basic computer systems and reservation software
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- No prior experience necessary – training provided
- Ability to work flexible shifts including weekends and holidays
- Basic math skills for handling cash transactions