Job Description
Join our award-winning team at the Omaha Grand Hotel and kickstart your hospitality career! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in our luxury downtown property. This entry-level role offers comprehensive training, competitive benefits, and clear pathways to advancement within our global hotel group. If you're passionate about service excellence and thrive in fast-paced environments, this is your opportunity to shine in Omaha's vibrant hospitality scene.
Responsibilities
- Manage seamless check-in/check-out processes using Opera property management system
- Handle guest inquiries with professionalism and resolve service issues promptly
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for room readiness
- Upsell hotel amenities and local attractions to enhance guest experiences
- Execute safety protocols and emergency procedures as needed
Qualifications
- High school diploma or equivalent (hospitality certificate preferred)
- Basic computer proficiency with willingness to learn PMS systems
- Exceptional communication and interpersonal skills
- Ability to multitask and prioritize in dynamic environments
- Positive attitude and strong problem-solving abilities
- Flexibility to work evenings, weekends, and holidays
- No prior experience required - comprehensive training provided