Job Description
Are you looking for a rewarding career in the hospitality industry with no experience required? Horizon Hospitality Group is seeking a dedicated and welcoming Front Desk Agent to join our dynamic team in Long Beach, CA.
We understand that your first step into customer service is important. That’s why we offer comprehensive on-the-job training and a supportive environment where you can grow. Enjoy the peace of mind of our weekly pay schedule, ensuring you are compensated for your hard work every single week.
As the face of our establishment, you will play a crucial role in creating memorable experiences for our guests while maintaining our high standards of excellence.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests and visitors entering the facility.
- Reception Management: Answer incoming calls, screen inquiries, and route messages to the appropriate departments efficiently.
- Check-in/Check-out: Process guest check-ins and check-outs accurately, including verifying identification and collecting payments.
- Front Office Support: Maintain a tidy and organized reception area, ensuring all documents and supplies are stocked.
- Customer Assistance: Assist guests with local directions, recommendations, and general inquiries to enhance their stay.
- Issue Resolution: Address and resolve guest concerns or complaints promptly and professionally to ensure high satisfaction.
Qualifications
- Education: High school diploma or GED is preferred; a willingness to learn is essential.
- Communication: Excellent verbal and written communication skills with a friendly, approachable demeanor.
- Computer Skills: Basic computer proficiency and familiarity with POS systems or hospitality software is a plus.
- Reliability: Must be punctual and available to work flexible hours, including weekends and holidays.
- Professionalism: Maintain a professional appearance and attitude at all times.
- Problem Solving: Ability to think on your feet and handle unexpected situations with grace.