Job Description
Join our award-winning team at Grand Plaza Hotels as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of Sacramento. This role offers dynamic shift work with competitive pay, comprehensive benefits, and growth opportunities within our luxury hospitality brand. If you thrive in fast-paced environments and excel at creating memorable moments, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out services using PMS systems
- Manage room reservations and optimize occupancy rates
- Resolve guest inquiries with prompt, personalized solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium services
- Maintain a pristine front desk environment
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Valid California driver's license preferred
- Basic knowledge of Sacramento attractions and services
- High school diploma or equivalent required