Job Description
Join our award-winning hospitality team at Grand Hotel Nashville as an Entry-Level Front Desk Agent! We're seeking enthusiastic individuals passionate about creating memorable guest experiences. This role offers comprehensive training and growth opportunities within our luxury property. If you thrive in fast-paced environments and possess exceptional customer service instincts, this is your gateway to a dynamic hospitality career in Music City.
Responsibilities
- Deliver exceptional guest check-in/out experiences with warm professionalism
- Manage reservations and room assignments using hotel management systems
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform daily audits and shift reports
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- 1+ years customer service experience (hospitality background a plus)
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic mathematical aptitude for billing functions
- Flexibility to work evenings, weekends, and holidays
- Positive attitude with strong problem-solving abilities