Job Description
Join the vibrant hospitality team at Grandview Hotel Louisville, where exceptional service meets Southern charm! We're seeking charismatic Front Desk Agents to create memorable guest experiences during day, evening, and overnight shifts. If you thrive in fast-paced environments and take pride in delivering flawless service, this is your opportunity to shine in Louisville's premier hotel district.
Our Front Desk Agents are the heart of our operation, ensuring seamless check-ins, managing reservations, and resolving guest inquiries with professionalism and warmth. Enjoy competitive compensation, flexible scheduling, and career advancement opportunities in a luxury setting.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservation inquiries and modify bookings using property management systems
- Address guest concerns promptly, escalating issues to management when necessary
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Provide local recommendations and assist with transportation arrangements
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Louisville attractions and transportation