Job Description
Join our award-winning hospitality team at Grand Horizon Hotel in vibrant El Paso! We're urgently seeking a dynamic Front Desk Agent to deliver exceptional guest experiences. This full-time role offers competitive pay, growth opportunities, and a supportive team environment. If you're passionate about creating memorable stays and thrive in fast-paced settings, apply today!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments via hotel software
- Address guest inquiries and resolve complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service delivery
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights/weekends
- Basic knowledge of El Paso attractions preferred