Job Description
Join our dynamic hospitality team as a Front Desk Agent in Louisville, KY! We're seeking customer-focused professionals to deliver exceptional guest experiences with weekly pay and flexible shift work schedules. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment where your growth matters.
Responsibilities
- Manage guest check-ins/checkouts efficiently using hotel systems
- Handle reservations, inquiries, and billing with precision
- Resolve guest concerns promptly and professionally
- Maintain accurate records of room availability and occupancy
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience
- Proficiency in reservation software (e.g., Opera, Cloudbeds)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Attention to detail and multitasking ability
- Basic math and cash handling proficiency