Job Description
Join our award-winning Tucson hospitality team at the Desert Rose Hotel & Spa, where luxury meets desert charm. As a Front Desk Agent, you'll be the welcoming face of our boutique property, creating memorable experiences for guests from around the world. We offer competitive compensation, comprehensive benefits, and career growth opportunities in one of Arizona's most vibrant cities.
Responsibilities
- Deliver exceptional guest service through check-in/check-out procedures and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and coordinate with housekeeping/management teams
- Utilize hotel management systems (Opera) for daily operations reporting
- Process payments and maintain accurate financial documentation
- Collaborate with concierge team to enhance guest experiences
- Maintain a clean, organized lobby area reflecting our premium standards
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in reservation systems (Opera, Fidelio preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Arizona driver's license with clean driving record
- Basic knowledge of Tucson attractions and local services
- High school diploma or equivalent; hospitality degree preferred
- Ability to stand for extended periods and lift up to 25 lbs