Job Description
Join the vibrant heart of Boston's hospitality scene at the Grand Boston Hotel! We're seeking energetic Front Desk Agents to create unforgettable guest experiences in our luxury downtown property. Perfect for career-starters, this role offers comprehensive training, growth opportunities, and the chance to work in one of America's most dynamic cities. Enjoy competitive benefits, employee discounts, and a supportive team environment. Apply today to launch your hospitality career!
Responsibilities
- Efficiently check-in/check-out guests while maintaining accuracy and professionalism
- Manage room reservations, modifications, and special requests using Opera PMS
- Handle guest inquiries and resolve issues promptly to ensure satisfaction
- Process payments and maintain secure financial transactions
- Collaborate with housekeeping and maintenance teams for seamless operations
- Perform daily audits and maintain detailed guest records
- Represent hotel brand standards during all guest interactions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred (hospitality a plus)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn PMS systems
- Professional appearance and positive attitude
- Flexible availability including weekends and holidays
- Authorization to work in the United States