Job Description
Join our award-winning team at the Grand Plaza Hotel, where exceptional service meets luxury hospitality. We're urgently seeking passionate Front Desk Agents to create unforgettable experiences for our discerning guests. As the first point of contact, you'll embody our brand's elegance while managing check-ins, reservations, and guest requests with precision and warmth. Enjoy competitive pay, comprehensive benefits, and growth opportunities in Chicago's vibrant downtown district. Apply now to become part of our legacy of excellence!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns with empathy and professionalism
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Upsell premium amenities and dining experiences
- Operate switchboard and manage wake-up calls
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera PMS or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic knowledge of Chicago attractions and transportation
- Valid Illinois driver's license (for vaif/shuttle duties)
- High school diploma or equivalent
- Fluency in English; Spanish a plus