Job Description
Join our award-winning hotel team as an Entry-Level Front Desk Agent! At Grand Hospitality Group, we pride ourselves on delivering exceptional guest experiences in the heart of Wichita. This full-time position is perfect for enthusiastic individuals starting their hospitality career, offering comprehensive training and growth opportunities within our luxury property. Enjoy competitive pay, flexible scheduling, and a supportive work environment where your smile makes every guest feel at home.
Responsibilities
- Provide warm, professional guest check-in/check-out services using PMS systems
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest requests and complaints promptly, escalating as needed
- Collaborate with housekeeping and maintenance teams for seamless operations
- Maintain accurate records of guest feedback and incident reports
- Process payments and balance daily cash/credit transactions
- Uphold brand standards through cleanliness and professional appearance
Qualifications
- High school diploma or equivalent (hospitality certificate preferred)
- Exceptional communication and interpersonal skills
- Basic computer proficiency with reservation systems
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays
- Positive attitude and commitment to guest satisfaction
- No prior experience required (training provided)