Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're seeking energetic individuals to deliver exceptional guest experiences in Albuquerque's vibrant downtown. No prior experience required—comprehensive training provided. Perfect for career starters passionate about customer service and hotel operations.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Handle reservations, payments, and billing transactions accurately
- Respond to guest inquiries and resolve issues promptly
- Coordinate housekeeping, maintenance, and security requests
- Manage multi-line phone systems and digital communications
- Process payments and maintain financial documentation
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- No experience necessary—training provided
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn systems
- Ability to work flexible shifts including nights/weekends
- Problem-solving mindset with attention to detail
- Valid driver's license preferred (not required)