Job Description
Join the heart of hospitality at our luxury downtown Indianapolis hotel! As a Front Desk Agent, you’ll be the first point of contact for our esteemed guests, delivering exceptional service that creates unforgettable experiences. We’re seeking a dynamic professional with a passion for excellence to join our award-winning team.
Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in the heart of Indiana’s capital. This full-time role offers growth opportunities within our global hospitality brand.
Responsibilities
- Check in/out guests efficiently, ensuring seamless transitions and personalized service
- Manage room reservations, modifications, and upselling opportunities
- Resolve guest inquiries and concerns with professionalism and empathy
- Maintain accurate guest records and billing information
- Coordinate with housekeeping and maintenance departments for guest requests
- Process payments and manage cash handling procedures
- Contribute to a positive team atmosphere through collaboration
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management systems (e.g., Opera, PMS)
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts, including weekends and holidays
- High school diploma or equivalent required
- Valid Indiana driver’s license and reliable transportation