Job Description
Join Chicago's premier luxury hospitality destination! Grand Plaza Hotel is seeking passionate professionals to elevate our guest experience in the heart of downtown. As an award-winning property, we offer competitive compensation, comprehensive benefits, and career growth opportunities. Our commitment to excellence matches Chicago's vibrant energy, making this the perfect place to build your hospitality career.
Responsibilities
- Deliver exceptional guest service through personalized interactions and anticipatory problem-solving
- Manage front desk operations including check-in/out, reservations, and guest inquiries
- Coordinate housekeeping services to maintain impeccable cleanliness standards
- Handle billing transactions and resolve payment discrepancies accurately
- Collaborate with cross-department teams to ensure seamless guest experiences
- Uphold brand standards and safety protocols at all times
Qualifications
- Minimum 2 years hotel or luxury service industry experience
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including weekends and holidays
- Proficiency in hotel management systems (Opera, Fidelio)
- Valid Illinois Food Handler's Certificate (preferred)
- Fluency in English; bilingual skills a plus
- Ability to stand for extended periods and lift up to 30 lbs