Job Description
Join our award-winning team at Grand Bay Hotel Miami as a Part-Time Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences in South Beach's premier luxury destination. Enjoy flexible scheduling, competitive benefits, and a vibrant workplace culture in Miami's most dynamic neighborhood. Perfect for students and career-minded individuals seeking part-time hospitality excellence.
Responsibilities
- Check guests in/out with precision and warm hospitality
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and exceed expectations
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software efficiently
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- 6+ months hospitality or customer service experience
- Proficiency in Opera or PMS systems preferred
- Exceptional communication and problem-solving skills
- Ability to work flexible evenings/weekends/holidays
- Basic math and cash handling proficiency
- Multilingual abilities (Spanish highly valued)
- Positive attitude and team player mentality