Job Description
Join our dynamic team at the premier luxury hotel in El Paso! As a Front Desk Agent, you'll be the face of our establishment, delivering exceptional guest experiences during evening and overnight shifts. This role offers competitive pay, comprehensive benefits, and opportunities for career growth within a globally recognized hospitality brand.
We're seeking energetic professionals who thrive in fast-paced environments and are passionate about creating memorable stays for our diverse clientele. Our state-of-the-art facility combines modern amenities with authentic Texan charm, making it a landmark destination in the region.
Responsibilities
- Manage guest check-ins/checkouts with precision and efficiency during assigned shifts
- Handle reservation modifications and inquiries via phone/email with exceptional service
- Process payments, manage cash drawer, and reconcile daily transactions
- Address guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, security, and maintenance departments
- Maintain accurate guest records in property management systems
- Execute emergency procedures and ensure guest safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Flexible availability including nights, weekends, and holidays
- Strong problem-solving and conflict resolution skills
- Basic knowledge of El Paso attractions and local services
- Ability to multitask in high-pressure situations
- Valid Texas driver's license (for occasional errands)
- Fluency in English and Spanish required