Job Description
Join our award-winning luxury hotel in the heart of Washington DC! We're urgently hiring passionate hospitality professionals to deliver exceptional guest experiences. As a leader in DC's hotel scene, we offer competitive compensation, comprehensive benefits, and rapid career advancement. Seize this opportunity to work in a dynamic environment with industry leaders. Apply today – positions fill fast!
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Handle guest complaints promptly and escalate issues when necessary
- Utilize property management systems to maintain accurate records
- Train and mentor new team members on hotel standards
- Collaborate with sales and events departments for group bookings
Qualifications
- Minimum 2 years of hotel or hospitality experience
- Proven problem-solving and conflict resolution skills
- Proficiency in property management software (e.g., Opera, Amadeus)
- Valid DC hospitality certification or willingness to obtain
- Flexible schedule availability including nights, weekends, and holidays
- Exceptional communication and multitasking abilities
- Strong attention to detail and organizational skills
- Ability to work efficiently in high-pressure situations